Home / INFO / SHIPPING, DELIVERIES AND RETURNS

SHIPPING, DELIVERIES AND RETURNS

Important informations about delivery and returns

SHIPPING

  • all products are shipped via Polish Post (Poczta Polska S.A)
  • at the customer’s special request, we can ship the parcel via a courier

DELIVERY

  • delivery timeframe for a parcel shipped via Polish Post Priority Mail is between 2-6 business days for Europe and between 5-10 business days for other continents
  • the parcels are shipped during our office hours ( between 8 AM – 4 PM local time, CET GMT +1 ) and then the tracking information is emailed to each customer  / on occasion, some parcels might be shipped after our office hours and in such situation, the tracking information will be sent to the customer on the next day /
  • upon delivery, the customer should check the contents of the parcel in the presence of the supplier’s employee / in the event that the parcel is damaged or its contents are inconsistent with what was ordered, the customer is entitled to demand from the supplier’s employee to draw up a relevant report /

In the even that:

  • the customer is absent at the address specified upon placing the order as the delivery address, the supplier’s employee shall leave a notification or shall attempt to contact the customer by phone to agree on a different time of delivery
  • the parcel is returned by the supplier to our shop, we shall contact the customer by email or phone to establish a new time and cost of delivery

RETURNS

  • the customer has the right to withdraw from the contract of sale within 14 days, without stating a reason
  • the customer covers the cost of shipping of the returned product
  • we do not accept parcels that are sent via COD shipment
  • the customer is liable for any diminished value of the product resulting from using it in a way that goes beyond as necessary to establish the nature, characteristics and functioning of the product
  • the customer’s right to withdraw from the contract of sale does not apply to a product that was custom made to the customer’s personalised specifications

CONTRACT OF SALE WITHDRAWAL:

  • the customer has the right to withdraw from the contract of sale in a written statement, sent either to our address or via email at: info@madamegoogoo.com
  • it is enough to send the statement within the time limit (14 days)
  • the withdrawal statement may be submitted on a special form, the template of which is provided on the shop’s website   <<YOU CAN DOWNLOAD HERE>>
  • time limit for withdrawal from the contract of sale is counted from the moment the customer takes possession of the product
  • please return the product to our address:

MADAME GOOGOO
Agnieszka Lipińska
al. Wyścigowa 8 b m 2
02-681 Warszawa
POLAND